Comments and Complaints
Making A Complaint
If you feel the issue you wish to complain about can be resolved with us, please contact us and ask to speak to the superintendent pharmacist.
Alternatively we also operate a complaints procedure as part of the NHS system of dealing with complaints. Our procedure meets national criteria and our pharmacist can give you further information.
The NHS has its own complaints procedure, which is always the first step for any complaint. You can find detailed information about the NHS complaints procedure on the NHS Choices website.
You can also raise your concerns by getting in touch with regulatory bodies, such as the Care Quality Commission. Read more about this in other options for complaints.
ICAS – Independent Complaints Advocacy Service
If you need advice and support in making your complaint, please contact the Independent Complaints Advocacy Service (ICAS), who can offer assistance to people who want to complain about the NHS. ICAS can be contacted on 0300 4568349.
The Advocacy Support Centre is open from 9am – 5pm Monday, Tuesday Wednesday and Friday, and from 9am to 7pm on Thursdays. Outside these hours you will be able to leave a message and they will call you back the next working day, or you can email them on email@example.com
Complaining to NHS England
NHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services we commission.
You can complain or give feedback:
By post to:
PO Box 16738
By email to: firstname.lastname@example.org
If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.
By telephone: 0300 311 22 33
NHS England opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when they open at the later time of 9.30am. They are closed on bank holidays.