Comments and Complaints

Making A Complaint

If you feel the issue you wish to complain about can be resolved with us, please contact us and ask to speak to the superintendent pharmacist.

Alternatively we also operate a complaints procedure as part of the NHS system of dealing with complaints. Our procedure meets national criteria and our pharmacist can give you further information.

The NHS has its own complaints procedure, which is always the first step for any complaint. You can find detailed information about the NHS complaints procedure on the NHS Choices website.

You can also raise your concerns by getting in touch with regulatory bodies, such as the Care Quality Commission. Read more about this in other options for complaints. 

ICAS – Independent Complaints Advocacy Service

If you need advice and support in making your complaint, please contact the Independent Complaints Advocacy Service (ICAS), who can offer assistance to people who want to complain about the NHS. ICAS can be contacted on 0300 4568349.

The Advocacy Support Centre is open from 9am – 5pm Monday, Tuesday Wednesday and Friday, and from 9am to 7pm on Thursdays. Outside these hours you will be able to leave a message and they will call you back the next working day, or you can email them on pohwer@pohwer.net

Complaining to NHS England

NHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services we commission.

You can complain or give feedback:

By post to:

NHS England
PO Box 16738
Redditch
B97 9PT

By email to: england.contactus@nhs.net

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

By telephone: 0300 311 22 33

British Sign Language: If you use BSL, you can talk to NHS England via a video call to a BSL interpreter. Visit NHS England’s BSL Service.
 

NHS England opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when they open at the later time of 9.30am. They are closed on bank holidays.

Flu Vaccinations 2020

There has been an early demand for Flu vaccines this year. Currently, all of our supplies are allocated. We hope to get some more vaccines in November. Please wait until then before contacting the pharmacy. For more information, click here to view the government publication.

COVID-19: Delivery Service

Quadrant Pharmacy wants to ensure you get your prescriptions safely.  Please let us know if you are shielding or self-isolating and do not have a family friend, neighbour or volunteer who can help you. We have a complete delivery service of prescription available.

COVID-19: Services

During this time there may also be some changes to the provision of our regular services. Please contact the pharmacy to discuss any queries. We hope to return to our regular provision at the earliest opportunity.